FAQs
About Blakleyq
What is Blakleyq?
Blakleyq is an online boutique retailer operated by BLAKLEY QUANTUM INNOVATIONS LLC. We specialize in stand mixers and related kitchen appliances sold exclusively through our website, blakleyq.com.
Do you have a physical store?
No. We operate as an online-only retailer and do not have a physical storefront or in-person pickup location.
Orders & Payment
What payment methods do you accept?
We currently accept PayPal only. Available payment options are displayed clearly at checkout.
Is sales tax charged?
Sales tax is not added at checkout unless required by applicable law.
Shipping
Where do you ship?
The mainland U.S. states (48 states) exclude Alaska and Hawaii.
How long does shipping take?
Orders are typically processed within 1–2 business days. Estimated delivery time is 5–10 business days after shipment. Total delivery time is approximately 6–12 business days.
Do you provide tracking information?
Yes. Once your order ships, you will receive a confirmation email with a tracking number. Tracking is available through the carrier’s website .
Is shipping free?
Yes. We offer free standard shipping on all domestic orders unless otherwise stated.
Returns & Refunds
Do you accept returns?
Yes. Returns are accepted within 30 days of delivery, provided the item is unused and in its original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless otherwise stated.
How long does it take to receive a refund?
Approved refunds are processed within 2 business days after the returned item is received and inspected.
Do you offer exchanges?
No. We do not offer direct exchanges at this time.
Warranty
Do your products come with a warranty?
Yes. Eligible products are covered by a one (1) year limited warranty from the date of delivery. Coverage details are available on our Warranty Policy page.
Customer Support
How can I contact you?
You can reach our customer support team using the details below:
- Email: support@blakleyq.com
- Business Address: 2500 Stanley Gault Parkway, Louisville, KY 40223
For additional details, please review our policy pages, including Shipping Policy, Return & Refund Policy, Warranty Policy, and Terms of Service.